Privacy Policy

The short version

Here's what this policy says, in plain English:

What we collect: your name, cell, email, your device's details and what we fix on it. On our website, we also keep the repairs you price on our quote page.
Why: to fix your device, keep you posted, send you your quote, and, if you said yes, send you the occasional offer.
We never sell your information or share your number with anyone for their marketing.
Texts: reply STOP to any text and we stop. Saying yes to texts is never required to buy.
Your call: ask us anytime to see, fix or delete what we have about you.
Questions? Email info@yourwsa.com or call (405) 857-8757.

That's the summary. The full details are below. Please read them, because they're what officially applies.

Full Privacy Policy

Last updated: November 4, 2026

This Privacy Policy explains how Pelletier Enterprises Inc., doing business as WSA ("WSA," "we," "us" or "our"), collects, uses and shares personal information when you use our website, visit our stores, or communicate with us, including by text message (SMS).

WSA is one brand shared by three independently owned stores in Midwest City, Norman and Oklahoma City. The stores share the same systems, so information you give any WSA store or our website is available to all three, and any of them can help you.

1. Information We Collect

Personal information: your name, address, phone number, email address and payment information. Card details are handled by our payment processor; we do not store them.
Device information: the make, model and IMEI or serial number of the device you bring in, plus any passcode you choose to give us so we can test it.
Repair information: the repairs you ask for, the work we do, the parts we use and what it costs.
Quote information: when you use the instant quote on our website, we keep the store you picked, the repairs you priced and the totals you saw, even if you don't book.
Consent records: if you agree to hear from us, we keep a record of the exact wording you agreed to, the date and time, the page you were on, and your device's IP address and browser type, so we can show you agreed.
Communications: records of our emails, calls and text messages with you.
Website usage: information about how you use our website, such as your IP address, browser type and operating system.

2. How We Use Your Information

To provide our services: diagnosing and repairing your device, updating you on its status, and processing payment.
To communicate with you: sending your quote, appointment reminders and repair updates, and answering your questions.
To follow up on quotes: if you priced a repair on our website, we may reach out about that repair.
For marketing, with your consent: occasional offers and news about our services. You can opt out at any time.
To improve our services: spotting trends, such as which repairs people look up most.
To meet legal obligations: for example, responding to a court order or subpoena.
To protect our rights: for example, preventing fraud or enforcing our terms and conditions.

3. Sharing Your Information

We do not sell your personal information. We share it only with:

Service providers who help us run our business, such as our point-of-sale and messaging system (RepairDesk), our website and data hosts, payment processors, shipping companies and IT support. They may use your information only to provide their services to us.
The other WSA stores, as described above.
Legal authorities, when required by law or legal process.
A buyer or successor, if our business is merged, sold or transferred.

4. Text Messages (SMS)

We send text messages through our point-of-sale provider, RepairDesk.

What we send:

Your repair quote, when you ask for it on our website.
Appointment reminders.
Repair updates, such as diagnostic complete, parts ordered or repair finished.
A text back if we miss your call.
After a repair, a request to review us on Google.
Occasional offers, but only if you agreed to them.

Consent: you agree to receive texts from WSA when you give us your mobile number and opt in, either on our website (for example, by tapping "See my instant quote") or by telling us in person or on the phone. Agreeing to texts is not a condition of any purchase.

Message frequency: it varies. Most messages are about your quote, appointment or repair.

Message and data rates may apply. Check with your mobile carrier for details.

Opt out: reply STOP to any message to stop all texts from us. Reply HELP for help, or call us.

No sharing of mobile information: we do not share your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third parties.

We follow the carrier rules for business texting (10DLC).

5. Email

We email your quote, appointment details and repair updates. If you agreed to offers, we may also email those. To stop marketing emails, reply to any email or contact us below.

6. Cookies and Similar Technologies

Our website uses cookies, small files stored in your browser, to remember your preferences and understand how the site is used. You can manage cookies with the Cookie Settings link at the bottom of our website or in your browser settings. Turning them off may affect some features.

7. How Long We Keep Information

We keep your information only as long as we need it for the purposes in this policy, unless the law requires or allows longer. Quote information from our website is kept for about 13 months. Consent records are kept for as long as we may need to show that you agreed.

8. Your Rights

Access: ask what personal information we have about you.
Correction: ask us to fix anything inaccurate or incomplete.
Deletion: ask us to delete your information, subject to some legal exceptions.
Opt out of marketing: at any time, by text (STOP), by email, or by contacting us.

To use any of these rights, contact us using the information below.

9. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe your child has given us personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version here and change the "Last updated" date at the top. If you keep using our services after a change, the updated policy applies.

11. Contact Us

Questions or requests about this policy:

Pelletier Enterprises Inc., DBA WSA
1230 24th Ave SW
Norman, OK 73072
Phone: (405) 857-8757
Email: info@yourwsa.com